Hostcake is different from most other web hosting companies. We strive to build a relationship with our clients that is rewarding for both of us.
What you get with Hostcake…
Fast, secure infrastructure
We use the latest, proven technologies to ensure we are offering you a stable, secure, fast website service. We have our own Dedicated Server running the latest industry leading “Cpanel” hosting system, secured by “Cloud Linux” and with your data backed up daily both on our Server AND securely offsite in Australia. » See the technical details of our hosting services
Keeping your website running smoothly
We don’t just host your website, we also check that it is actually running! We monitor all client’s website EVERY 10 MINUTES using TWO different external monitoring services. If a problem is detected with your site we will immediately investigate and resolve it. You are kept fully informed of the issues, progress and resolution. In the unlikely event of an outage with our Server you will be notified both by email and via SMS message to your mobile phone. We are fully transparent and accountable to our valued customers.
Help when you need it
We offer personalised support – you are most welcome to contact us directly by phone! We also provide you with your very own “Support Portal” which you can use to log support requests or ask questions. Our “Knowledge Base” will answer most common questions that you have. Our Facebook page and regular Blog are great sources of information and tips.
Peace of mind
We are a FULLY INSURED business – Click HERE to view our Professional Liability and Indemnity Insurance Policy Certificate.